Policies

Who We Are (The Pryme Group)

This Privacy Policy sets out to inform you in detail on the types of information we collect, why we collect it, how we use it, how we keep it secure and how we align with the GDPR introduced on 25^th May 2018.

This privacy notice applies to personal information processed by or on behalf of the Pryme Group.

The Pryme Group (www.prymegroup.co.uk) is committed to maintaining the trust and confidence of the visitors to our websites. We want you to understand that we provide a safe and thorough process for managing any and all information we receive and are not in the business of selling any data to other companies for marketing purposes.

Types of Data We Collect & How We Collect It

Personal information that we collect in connection with all of our activities, if relevant, includes:

• Personal details, such as title and full name
• Contact details, including phone, email and address
• Usage of PrymeGroup.co.uk, including IP address, web pages visited, time on the website
• Contact with us, including chat logs, email communication and form submissions

This information is collected & used with the following methods:

Website Cookies

A cookie is defined as “a packet of data sent by an Internet server to a browser, which is returned by the browser each time it subsequently accesses the same server, used to identify the user or track their access to the server.” Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if your browser is set to allow them).

Our websites use cookies to collect information, including details about browsing on the www.PrymeGroup.co.uk by people who access our websites. This includes details about pages viewed and elements of the website you have interacted (clicked) with.

Retention Period: Until user clears their cookies locally.

Google Analytics

Visitors to the PrymeGroup.co.uk website are monitored by Google Analytics (a third-party service, the industry standard for website analytics) to collect a log of information and details on visitor behaviour whilst using our website.

It collects information such as pages viewed, the number of visitors per page, time on our website, links clicked and successful forms filled in. This information is collected in a way which is anonymous and contains new personally identifiable data.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Retention Period: 24 months.

Mailing Lists

When you use our contact and enquiry forms you’re given the option of subscribing to our newsletter. Contact details given by enquiry or contact forms will not be used for marketing purposes unless specifically requested to via the opt-in box.

Also, you have the ability to sign up via our blog, footer and overlay newsletter forms, both of which only ask for your email address.

If opted-in to marketing messaging, your information will be stored with the 3^rd party email service provider MailChimp. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, by replying to email specifying your request or by emailing our data protection officer Matthew Martindale.

Our email correspondence covers:

• Newsletters,
• Press and company news,
• Information on events we’re hosting or attending,
• Company service information,

Retention Period: Until user unsubscribes from mailings or exhibits 6 months of inactivity.

Enquiry and Contact Forms

When you use our enquiry form, your information is stored in our CRM system provided by Salesforce. For more information, please see Salesforce’s privacy notice.

This information is used to prepare and monitor your quote and to provide contact details to reply to you. This information includes all the visible form fields of the contact form: Name, Company, Email Address, Phone Number and Enquiry Details. Unless otherwise requested this information is kept on file so long as you are a potential or customer or until 18 months of inactive time has been recorded.

When you use our contact form, your information is converted into an email and sent to and stored in our company 365 Outlook email system. This email is used to notify us of your request and give us a way to respond to you. For record keeping and contact history purpose, these emails are kept on available to the marketing team on a secure email server for 12 months.

We use Google reCAPTCHA v3 to prevent spam requests on our public contact forms

Retention Period: 12 months.

Live Chat

When you using our Live Chat facility, your email and name are collected to enable easy communication and for any follow-up communication we may need to use. We use the third party tool Natterly, you can see Natterly’s privacy notice here.

Chat logs and personal information are kept for 12 months within Natterly and are then deleted, unless the chat user begins/continues a chat conversation with us, resetting the 6 months deletion period.

Retention Period: 12 Months.

Site optimisation

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Retention Period: 12 Months.

Incoming Emails

Emails sent to our info@prymegroup.co.uk and info@sengs.org.uk are directed to an inbox used by our marketing team. If relating to enquires, recruitment or human resources, they are forwarded on to the relevant team to follow up.

Unless followed up, we store inbound emails on our secure email servers for 12 months. Followed up emails are subject to different retention periods depending on their subject.

Retention Period: 12 months.

Incoming Emails – Recruitment

Emails sent to our recruitment@prymegroup.co.uk are directed to an inbox used by our recruitment team. All applicants will be informed at that point that their information (Name, Phone Number, Address, Job Title and CV) will be stored securely on a local drive that only they can access – applicants can respond and ask for this not to happen.

This data will be stored for one year in case any suitable job opportunities come up – after 1 year (unless applicants reapply for roles) applicant information will be deleted.

Retention Period: 12 months.

Access to your Personal Information

You are entitled by law to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at info@prymegroup.co.uk and this process will begin within 48 hours, enabling you to; if we do hold information about you we will:

• give you a description of it,
• tell you why we are holding it,
• tell you who it could be disclosed to,
• let you have a copy of the information in an intelligible form,

If you would prefer to make your request by mail, you can write to us at:

Marketing
Pryme Group Lt
Unit L5, Intersect 19, Tyne Tunnel Estate
North Shields,
NE29 7UT

Changes to this Privacy Policy

We revisit our Privacy Policy regularly. The last time it was reviewed and/or updated was May 15^th 2018.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below or by using our contact form.

Pryme Group,
Unit L5, Intersect 19, Tyne Tunnel Estate,
North Shields,
NE29 7UT

info@prymegroup.co.uk

01914130000